Mojo Boutique LLC (hereinafter referred to as "Mojo Boutique" one! But don't worry. We offer a no-hassle return policy.
1. We have a 15-day no-hassle return policy, which means you have 15 days to request a return after the date in which your item is delivered.
2. To initiate the return process, please contact us via email at noellie@mojoboutique.com. Please provide your name, your order number, and enclose some photos of the product in the email. We’ll process your request within 3 business days.
3. Please note that to be eligible for a return, your item must be received to our warehouse in the same condition that you received it, unused and in its original packaging, including any complimentary gift received.
4. Mojo Boutique will cover the return shipping.
Returns for a refund incur the following re-stocking fees per order (not per item). This is not an exhaustive list and Mojo Boutique reserves the right to amend and alter the follow descriptions and/or values without notice to any consumer who visits and/or purchase from our website:
$0 (no fee) if your return includes only decorative items such as baskets, small wall art or/and bedding.
$25 for rattan furniture. (Example: low tables and chairs)
$45 if your return includes wooden furniture(Example: Bedside tables).
$65 if your return includes oversized furniture. (Example: headboard or large lounge chairs)
Returns for store credit is completely free (other than for white glove items).
5. Mojo Boutique will waive the re-stocking fees in the following situations:
① The product is damaged in transit;
② The product is too defective to use;
③ Sent the wrong amount or product to customers.
④ Other objective reasons caused by Mojo Boutqiue and its representatives.
We will send you a prepaid shipping label from an express company of our choosing. Then you can take it with the package to its nearest local facility to send them back to us or we can arrange for pick up at your home address.
6. A Package that is sent back to us without first requesting a return will not be accepted.
7. We will notify you once we receive your return. We will arrange an inspection within a timely manner but not more than 4 business days from receipt of the item and let you know if the refund application is approved, or in the alternative what actions need to be taken to approve your application. Refunds may be denied if the product is improperly packed or damaged. After confirming the product is in good condition, we will issue a refund right away. You’ll be automatically refunded via your original payment method. Please note that it may take up to 10 additional business days to process the payment before the refund is credited to your account. Your banking institution may take longer to apply any returned funds to your account and Mojo Boutique has no ability to control or influence the timeliness of the transaction once a refund is issued from our end.
8. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
9. Be aware that we only use natural materials such as rattan and massive wood, because we do not use composite wood or formaldehyde and any chemicals, it implies that changes of temperature, humidity and brightness in a room make the material “work”, “adapt” and slightly move with time. It makes it even more unique, but it also implies that some cracks can appear over time and that colours of the wood can slightly change (especially if it is constantly exposed to the sun). These changes are not an acceptable reason for return after the 15-day no-hassle return policy.
Our team is with you all the way. We address any issues that may arise on a case-by-case basis and will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at noellie@mojoboutique.com. We are always here for you!
